What is the Warranty Policy?
Wolf Muscle products are made with the highest quality materials and craftsmanship, to complement your muscular physique, and we stand behind each one.
Wolf Muscle products purchased from an Authorized Retailer are fully warranted against defects in materials and workmanship for the lifetime of the product – which means the usual and customary wearable life of the product, by the original owner. If a product fails due to a manufacturing defect, we will repair the product free of charge, or replace it at our discretion.
If the exact style is not available for replacement, a product of equal value and similar style will be provided.
This warranty does not cover any repairs needed due to accidents, improper care, negligence, or normal wear and tear.
This warranty is void if the inside garment tags are removed. For any damage not covered under the warranty, Wolf Muscle may offer to repair the damage for a reasonable charge. If such an offer is made, we will discuss this with the consumer, prior to any repairs being made.
For general warranty inquiries feel free to contact us or email us email@example.com All case updates and/or repair decisions, will be available to you in your case, after your garment has completed inspection.
What is “normal wear and tear”?
We manufacture every product to meet our superior standards, but no matter how carefully you use and care for your Wolf Muscle product, nothing lasts forever.
Gear used every day in the harshest conditions will degrade faster than someone who only wears their product once or twice per year. Eventually every product will begin to show signs of age and wear such as faded fabric or frayed cuffs, and we take this into consideration when assessing your warranty request.
It may be that your product has simply reached its practical lifetime and is time to be replaced, and we hope you will continue to trust Wolf Muscle to protect you for your next adventures.
What does “Lifetime of the Product” mean?
Products covered under our warranty program are fully warranted, to the original owner, for the practical lifetime of the product. This does not mean your lifetime, although we have often heard stories about our products being used over several years.
What isn’t covered under warranty?
When you’re busy chasing adventure, we recognize that accidents can and do happen. Although not covered under warranty, tears, rips or other damage to your Wolf Muscle product can be serviced through our repairs department for a reasonable cost.
Improper care or negligence, such as storing your product while wet, keeping it sealed in an airless environment, or not following the care instructions on the contents label inside your garment will result in damages that are not covered under warranty.
We will always do our best to repair them to working condition, however if we are unable to, we will notify you and discuss options.
Do you provide alterations?
Unfortunately we do not have the capacity to perform custom alterations or modifications at this time.
Will Wolf Muscle repair or replace my product?
If a Wolf Muscle product fails due to a manufacturing defect, we will repair the item at our expense. If the product is not repairable, or the cost of the repairs exceeds the value of the product, at our discretion, we may choose to replace the product instead.
I’ve got a question about my claim, who can I contact?
We will provide updates as we process your claim, but feel free to reach out to one of our Customer Experience Specialists by using the online communication tool contact us page or email us at firstname.lastname@example.org.
How long will it take to get my product back?
We aim to have your product back to you as quickly as possible. Our typical turn-around time is four weeks from the time we receive your product to when it gets back to you. We promise to keep you updated with more accurate estimates throughout the process.
How much will it cost to get repairs done?
For any repairs covered by our warranty policy there is no charge to you. Non-warranty repair costs will vary, depending on the materials and length of time required. Once we have received and assessed your product, we will contact you regarding repair options and costs (if applicable).
Who handles shipping costs?
Customers are responsible for the cost of shipping items to Wolf Muscle, and Wolf Muscle will cover the return shipping costs. Please ensure that you ship the product using a carrier that can provide you with tracking information and proof of delivery. You are responsible for your product until we sign for its delivery.