Shipping & Returns

Shipping information

• We aim to send out all orders within 24 hours of the order being placed.
• Orders are sent out on weekdays Monday to Friday from our warehouse in the UK.
• Please note that we are unable to make any changes or cancellations once the order has been placed. Once the order has arrived, please contact our Customer Support Team at service@wolfmuscle.co.uk if you have any questions.

Shipping methods - UK

Free Express shipping available for all UK orders (1-3 business days).

Shipping methods - EU

Free Express International shipping available for all orders (2-7 business days). 

Shipping methods - Worldwide

Free Express International shipping for all orders (2-7 business days).

Please note: Customs in the shipping country may charge a customs charge, this is unfortunately out of our control. For more information on customs fees please visit your resident countries customs website.

RETURNS & EXCHANGES

How do I request an exchange or refund?

For returns and exchanged products please email service@wolfmuscle.co.uk and include your full name, the reason for the exchange or refund, and name the products you want exchanging or refunding. 

How do I qualify for a refund or exchange?

Products must be returned within 35 days of your purchase and the item(s) meet the return conditions:

• Unwashed

• Unworn

• Original tags still attached

How long will it take for my return or exchange to be processed?

Please allow 1-2 business days for us to process your return from the time it arrives at our headquarters. During the busy holiday periods, please allow a little more time.

How long does it take for refunds to be returned to my account?

Refunds may take 5-7 business days to show on your account depending on your financial institution.

How am I notified once completed?

You will be informed by email once the return process is completed and the return is created.

Please note, returns that are not authorized will not be processed.

What if I have a faulty item?

In the extremely unlikely event you have received a faulty item, please contact our Customer Service Team within 35 days of the item(s) arriving. Please include the following information:  

• Your order number

• Which item is damaged

• A description of the problem

• Photographic evidence

Please do not return any damaged goods unless advised by a member of our Support Team, it may result in a slower resolution time.

Am I responsible for the cost of returning the product?

You are responsible for the cost of returning the item. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund lost returns.

If you have any questions, please contact - service@wolfmuscle.co.uk and a member of our team will be happy to help.